Philly's Clean Team is here to help!

Please keep in mind our customer service business hours when trying to contact us.

Those hours are : Monday to Friday: 9am-5pm Sundays: Closed

You can reach us via:Phone: (215) 798-7576

Live chat or Email: philly@phillyscleanteam.com

All those options are available during our business hours. We are quick to respond during those hours. If we do not reply, please leave us a voicemail or text/call our main line (215) 798-7576. Thank you for your patience.

We only ask you to notify us by 12:00 PM the day before your appointment if you wish to cancel or reschedule to avoid a $50 same day cancellation fee. If you cancel or reschedule your appointment online after 12:00 PM for a next-day cleaning, you will also get charged a $50 fee.

We understand things happen! You may cancel any of your appointments by visiting your account or giving us a text or call. Keep in mind that any cancellations or reschedules made after 12:00 PM the day before your cleaning will result in a $50 cancellation fee. You can also contact us if you wish to cancel your appointment.

For Flat Rate cleanings, we do not have set time requirements for the providers. Instead, the provider(s) stay as long as necessary to complete the service. Cleanings may vary based on the condition of the home as well as the size and extras selected. We will always reach out and give options if any cleaning needs to be adjusted. Our PriorityList Cleaning is our only cleaning that will be booked hourly with a 2 hour total minimum.

To receive an instant quote, you can visit our 'Book Now' page. Fill in as much detail about your home currently and the service you need. An instant quote will be given to you. Then all you need to do is put a card on file to get your cleaning reserved on our calendar. If you wish to receive a quote via phone, you can reach our sales team directly (215) 798-7576.

Typically we send our cleaners in teams of two but we leave that up to our teams to coordinate. If you wish to request more cleaners, you can either contact us or try rescheduling the service with a specific team if you have one in mind.

Its easy! When you book online please enter your coupon code during the check-out page. The coupon field is labeled 'Have a Coupon Code?' and can be found right where 'Enter Payment Details' is located. You can also use a promo code over the phone. Let our representative know, and they will apply the discount to the booking.

You can make new bookings, modify your existing bookings. Modifications include editing, add-on's, rescheduling, or canceling bookings. You can also review your cleanings, tip cleaners, invite friends, change your cards and adjust your notifications.

You do not. However, we encourage customers to provide detailed instructions during the booking process. Such as what needs to be done, special requests, how to get into the home, and how to lock up as well. We typically prefer customers to be home to do thorough walk through before, during, or after the cleaning to ensure satisfaction.

Your card is charged AFTER the appointment is completed. Even though you are not charged until after the cleaning, our system will put a small hold on your card to ensure funds are available. If you cancel the booking prior to the visit, the hold will be automatically released.

To learn about everything that is offered and not offered, you can visit our services page: https://www.phillyscleanteam.com/services

If you wish to work for Philly's Clean Team please fill out your application by visiting this link: https://phillyscleanteam.com/become-a-cleaner.